Returns & Refunds Policy

Last Updated: [Date]

1. Introduction

We want you to have a seamless shopping experience with GuruVedic. If you are not satisfied with your purchase, our flexible Returns & Refunds Policy ensures a hassle-free process.

2. Return Eligibility

✔ Returns must be requested within 7 days of receiving the order.
✔ Items must be unused, unopened, and in original packaging.
✔ Products damaged due to misuse, mishandling, or improper storage are not eligible for return.
✔ Items on sale, promotional offers, or customized orders are non-returnable.

3. How to Initiate a Return?

1. Contact Us: Submit a return request by emailing [Support Email] or calling [Support Number] with your order details and reason for return.
2. Approval & Pickup: Once approved, we will arrange a return pickup or request you to ship the item back.
3. Quality Check & Refund: After receiving the item, we will inspect it and process your refund or replacement.

4. Refund Process

✔ Refunds will be processed within 5-7 business days after quality verification.
✔ Refunds are credited to the original payment method (Credit/Debit Card, UPI, Net Banking, or Wallet).
✔ For Cash on Delivery (COD) orders, refunds will be processed via Bank Transfer (customers must provide bank details).
✔ Refund amounts may exclude original shipping fees, depending on the return reason.

5. Replacement & Exchange Policy

If you receive a damaged, defective, or incorrect item, we offer a free replacement.
✔ Report the issue within 48 hours of delivery.
✔ Provide images of the damaged/wrong product for verification.
✔ If a replacement is unavailable, we will offer a full refund.

6. Non-Returnable & Non-Refundable Items

The following items cannot be returned or refunded:
❌ Opened or used products
❌ Perishable goods (e.g., herbal supplements with short shelf life)
❌ Products purchased during clearance sales or promotional discounts
❌ Gift cards and vouchers

7. Cancellation Policy

✔ Orders can be canceled within 12 hours of placement.
✔ Once shipped, orders cannot be canceled but can be returned after delivery (as per return policy).
✔ To cancel, email us at [Support Email] with your order details.

8. Late or Missing Refunds

If you haven’t received your refund within the specified time:
✔ Check your bank account or payment source.
✔ Contact your bank or payment provider (processing times may vary).
✔ If you still need assistance, reach out to us at [Support Email].

9. Disputes & Complaints

If you are unsatisfied with our return or refund process, you can escalate your issue to our Customer Experience Team at [Customer Support Email].

10. Contact Us

For return, refund, or exchange-related queries, reach out to us:
📩 Email: [Support Email]
📞 Phone: [Support Number] (Available Mon-Sat, 9 AM – 6 PM IST)