Shopping FAQs – GuruVedic
1. How do I place an order on GuruVedic?
To place an order, browse our products, select the item you want, and click “Add to Cart.” Proceed to checkout, enter your details, choose a payment method, and confirm your order.
2. What payment methods do you accept?
We accept multiple payment methods, including:
Credit/Debit Cards (Visa, MasterCard, Rupay, etc.) UPI & Digital Wallets (Google Pay, Paytm, PhonePe, etc.) Net Banking Cash on Delivery (COD) – Available on selected locations
3. Is Cash on Delivery (COD) available for all products?
COD is available for most products, but some high-value or customized items may require prepayment. You will see the COD option at checkout if eligible.
4. How do I track my order?
Once your order is shipped, you will receive a tracking link via email/SMS. You can also track your order in the “My Orders” section of your GuruVedic account.
5. What are the shipping charges?
Free shipping on orders above ₹[X] Standard shipping charges apply for orders below ₹[X] (calculated at checkout) Express shipping options available at an extra cost
6. How long will it take to receive my order?
- Standard Delivery: 4-7 business days
- Express Delivery: 2-4 business days (available for select locations)
- International Delivery: 10-15 business days
Delivery times may vary based on your location and courier service availability.
7. Do you offer international shipping?
Yes! We ship to select international locations. Shipping costs and delivery times vary depending on the destination. Check our shipping policy for more details.
8. Can I modify or cancel my order after placing it?
Orders can only be modified or canceled within 12 hours of placement. Once processed, we cannot make changes. To request a cancellation, contact our support team at [Support Email/Phone].
9. What is your return and refund policy?
We offer hassle-free returns within 7 days of delivery. To be eligible for a return: The product must be unused and in its original packaging A return request must be raised via our website or customer support Refunds will be processed within 5-7 business days after quality check
10. What if I receive a damaged or wrong product?
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with images of the product. We will arrange a replacement or refund.
11. Do you provide discounts or coupon codes?
Yes! We frequently offer discounts and special coupon codes. Subscribe to our newsletter or follow us on social media to stay updated on the latest offers.
12. Are GuruVedic products 100% natural and authentic?
Yes, all our products are made from high-quality natural ingredients, backed by traditional Ayurvedic practices and modern research. We ensure premium quality and purity.
13. How do I know which product is right for me?
Each product page includes detailed descriptions, benefits, and usage instructions. If you need personalized recommendations, contact our expert support team at [Support Email/Phone].
14. Do you offer bulk purchase discounts?
Yes, we offer special discounts on bulk orders. Contact our sales team at [Sales Email] for more details.
15. How can I contact customer support?
You can reach our support team via:
Email: [Support Email]
Phone: [Support Number] (Available Mon-Sat, 9 AM – 6 PM IST)
Live Chat: Available on our website